Warning to minors
the sale of products related to the e-cigarette is strictly forbidden to minors.
by entering this site, you certify to be of age.
that you are authorized by the regulations of your country to order here.
if this is not the case, please use the output button.
first of all i am of age and i am not a pregnant woman buying here i recognize it as i tick the box general conditions before ordering this action will be reported to me and i would have read these texts here low.
these "general terms and conditions of sale" apply to legal transactions relating to the products marketed to its customers by la vapote (group) within its virtual shop.
the following words or expressions shall have the following meaning:
you will have to register as a "company" and enter your vat number (or identification if you are not subject to vat) or "in creation" instead of the vat number.
means the website on which the products are presented and sold to customers.
means the contract of sale concluded between and the customer of the la vapote (group) internet shop.
refers to the classified information concerning a product supplied by la vapote (group) when the product is put on sale in its internet shop.
refers to all the goods and services offered by la vapote (group) in its internet shop.
means the sale of products by la vapote (group) to customers of its internet store.
refers to all operations, secure processing, authorizations and agreements inherent in the payment of the price of the products ordered by credit card.
article 1 - purpose
the purpose of these general conditions of sale is to define the terms and conditions to which la vapote (group) proposes and sells its products to its customers. these general conditions of sale will prevail over any other conditions contained in any other document, except prior, express and written derogation.
the customer acknowledges having taken note, at the time of placing of order, of the present general conditions of sale and expressly declares to accept them without reservation. these general conditions of sale govern the contractual relations between la vapote (group) and its customer, both parties accepting them without reservation.
article 3 - products
the majority of products offered by la vapote (group) to its customers are immediately available.
article 4 - order
automatic registration systems are considered to be proof of the nature, content and date of the order. will confirm to the customer the acceptance of his order by sending a confirmation message to the email address that the latter will have communicated. the sale will only be concluded once the order confirmation has been sent. la vapote (group) reserves the right to refuse or cancel any order from a customer, in particular in the event of the customer's insolvency or in the event of a failure to pay the order concerned or delivery or dispute relating to the payment of a previous order. any offer to sell is subject to the availability of stocks. however, if, despite the vendor's vigilance regarding his inventory, the products are not available after buyer's order, la vapote (group) undertakes to inform you as soon as possible and to cancel or modify your order. the information indicated by the customer, when entering the information inherent to his order, engages the latter. can not be held responsible for errors made by the customer in the address details of the recipient of the order (delivery address, billing address in particular) and delays in delivery or inability to deliver the ordered products that these errors could engender.
an address badly inscribed by the customer himself will be re-invoice when returning to la vapote for a new consignment to the home with the correct address and this amount will be the same as on the first invoice. the customer reads and reads these conditions before ordering on our shop.
your parcel is at the point of abduction, we have notified you and the postman has left a notice of passage, you are not going to pick up this parcel and it comes back to us. to return this package la vapote (group) will ask you to pay the shipping costs again.
article 5 - delivery
after confirmation of the order and subject to full payment of the price of the products ordered, la vapote (group) undertakes to send to its client, under his responsibility, the products ordered to the delivery address within a period of maximum of 7 days with exception. in such cases, the customer undertakes to settle upon receipt all taxes, duties, taxes and other charges which are present and to be due in respect of the delivery of the said products themselves; the joint and several liability of la vapote (group) can not be incurred in this respect at any time. the delivery will be made by la poste suivi or colissimo or a carrier according to our convenience. our delivery rates are available by clicking on "delivery" in the left-hand column of our website. delays in delivery due to the carrier or the company la vapote (group) do not give the customer the right to claim damages. the products ordered are transported at the risk of the recipient. on receipt of the products ordered, the customer or the recipient must verify the proper functioning of the goods delivered, and will be aware of its conditions of use indicated in the operating instructions provided to it. in the event that one or more of the products ordered are missing or damaged, the customer or the recipient must make any reservations with the carrier at the time of delivery. any incomplete order will be the subject of a voucher for the value of the missing products (excluding postage) which will be credited to the customer's account. if, however, the customer wishes to be reimbursed for the value of the products missing or out of stock, it must imperative to make the request by e-mail to our service, the refund by check will intervene within a maximum delay of 15 days. in case of apparent defects, the customer has the right of return under the conditions stipulated in the notice of use of the property. are considered as cases of force majeure relieving of its obligation to deliver, war, riot, fire, strikes, accidents and the impossibility of being supplied. for reasons of availability of the products ordered, an order may be the subject of several successive deliveries to the customer. in the event that the customer wishes the products ordered to be delivered to two distinct addresses, it should be that the latter passes 2 separate orders.
article 6 - retraction
the customer has a period of 14 days, days from receipt of the products ordered to return them against exchange or refund except the products marked "neither exchanged nor refunded". in this case, the customer must return the new products, intact, accompanied by any accessories, user manuals and documentation to the following address:
la vapote group
siret number: 801. 858 .663. 000. 17.
in the event of exercise of the right of withdrawal, la vapote (group) agrees to reimburse the sums paid by the customer, free of charge, with the exception of return costs. the refund is due within a maximum period of 30 days according to the law in force if and only if the products are new and in the state at the return to load of the retractor.
article 7 - prizes
the price is expressed in euro. all invoices are htva, country of departure. for export, outside the community for the purpose of simplification all invoices is assimilated ht. this price includes the price of the products, the costs of handling, packaging and conservation of the products, the costs of transport and commissioning.
article 8 - payment
the price charged to the customer is the price indicated on the order confirmation sent by la vapote (group). the price of the products is payable in cash by one of the means of payment proposed on the site on the day of the actual order. the order validated by the customer will only be considered effective when the secured bank payment center has given its agreement on the transaction.
article 9 - applicable law
these general conditions of sale are subject to belgian law.
la vapote (group) can not be held liable for damages of any kind, whether material or immaterial or corporeal, which could result from a malfunction or misuse of the products marketed. the same applies to any changes in the products resulting from the manufacturers. the liability of la vapote (group) will in any event be limited to the amount of the order and can not be called into question for simple errors or omissions which could have survived despite all the precautions taken in the presentation of the products. in case of difficulties in the application of this contract, the customer and the company la vapote (group) reserve the possibility, before any legal action, to seek an amicable solution.
article 11 - guarantee
in any case, la vapote (group) can not be held responsible for non-compliance with the regulatory and legislative provisions in force in the country of reception. the liability of la vapote is systematically limited to the value of the product in question determined at the date of its sale and without recourse to the brand or company producing the product. the defective product must be returned in its original packaging accompanied by a copy of its purchase invoice, including the whole product and its accessories. all costs and risks associated with the return of the product are the responsibility of the purchaser. the warranties do not cover the replacement of consumables; abnormal, illegal or non-compliant use of the products; breakdowns related to accessories; damage resulting from abnormal shocks, handling errors or modifications made by the buyer; defects and consequences due to the intervention of a repairer not approved by the company la vapote (group) as well as the defects and the consequences related to external causes. in any case, the customer benefits from the legal guarantee of eviction and hidden defects provided for in the civil code. the customer can contact the customer service by telephone: 0032.472.717.444. answer: 48 hours. in case of products received not in accordance with the description and sent by the company la vapote, la vapote will refund first the costs of references and then the product in its entirety only when the product will be returned in new and unused condition by the said purchaser.
articles 12 - legal information
the information of the personal information collected for the purpose of distance selling is mandatory, this information being essential for the processing and the routing of the orders, the establishment of the invoices and the contracts of guarantee. the lack of information leads to the non-validation of the order . in accordance with the law "informatique et libertés", the processing of personal information concerning customers has been the subject of a declaration to the national commission of informatics and liberties (cnil).